Todo Mate Frequently Asked Questions (FAQ) [Service] 1. What is the website address for todo mate? The website address for todo mate is https://www.todomate.net. 2. It's hard to use the service on the web. If you experience issues on the web, please enable "Use graphic acceleration when available" in Chrome (Settings > System) or Edge (Settings > System and performance > System), disable any browser extensions or add-ons, and refresh the page. [Todo] 3. My todo items are not being shared with my friends. You can manage the visibility by tapping the button at the top right of the feed page and navigating to the Lists page. 4. How do I attach a photo to a todo item? After completing the todo item, tap on it again to use the Add Photo option. 5. I want to search my todo items. If you are a premium user, you can search your todo items by going to the My tab at the bottom and pressing the My Progress button at the top. If you have any difficulty using the function, please contact us. 6. I want it to move undone todo items to today automatically. Unfortunately, we don't have the ability to automatically transfer the undone items to today. However, you can move undone items by using a menu that you can find by taping the List Menu at the bottom. Kindly let us know if it doesn't work for any case. 7. I want to delete all of my todo items. You can delete your todo items by categories by tapping the button at the top right of the feed, navigating to the Lists page, and deleting the category. [Widget] 8. Tapping the checkbox on the widget does not mark the task as completed. Tasks may not be marked as completed from the widget when the device is in battery saver mode on Android. In addition, completion may not work properly if the device has an unstable network connection or if widget interaction is disabled in the settings. If the issue persists even when these conditions do not apply, please contact us for assistance. 9. Widget is not working. Sometimes widgets don't work due to OS problems. In this case, you can restart the device or re-run the app a few times and check it again. Please let us know if it doesn't work out consistently. [Notifications] 10. I don't want to send notifications for completing todo items. This is actually intended behavior. If the sender can change the setting, the ones sending notifications will become someone too talkative so we only allow the receivers set to receive the notifications or not. However, we are always listening to our best to provide better service so please share your comments if you have any different opinion. 11. I am not receiving todo item alarm notifications. If you haven't accessed todo mate for more than 14 days, the app may consider usage to have been stopped, and task time reminders may not be delivered. If alarms are still not received after reopening the app, please contact us for assistance. [Account / Sync / Data] 12. I don't get an authentication mail. Depending on the mail service, the authentication mail may take 2-3 minutes, and the authentication mail may be automatically classified as spam, so please also check the spam mail box. If you haven't received an email even after a while, please contact us. 13. I lost access to the email I used to sign up and I don't remember my password. Since the ownership of a todo mate account is verified through email ownership, we are unable to assist in recovering your password if both the email and password are lost. We recommend reaching out to your email service provider to request the reactivation of your email account. 14. I'm getting different items on different devices. If you signed in with the same account, then you will always see the same data. Please make sure you have stable connection to the internet in all of your devices, and also signed in with the same account. 15. I cannot view other users' todo items. Due to a recent data migration, if you are using an older version of the app, you may not be able to see other users' todo items. Updating to the latest version will resolve this issue immediately. If the issue persists even after updating the app, please contact us for further assistance. 16. I cannot view my old todo items. Depending on the network status, the old record may not be seen for a while, but it will likely be seen after the network gets stable. Please run the app in a stable network connection, and please let us know if the problem continues to occur. [Follow / Messages] 17. How can I cancel followings? / How do I delete my followers? Press the > button at the top to go to Followings / Followers List, then tap the button ... on the right then you can remove the following or follower. 18. I want to cancel a follow request. Follow requests have cancellation restrictions to prevent abuse. If your follow request is rejected, you can submit a new request 10 days later. 19. I can't see old chat messages. Chat messages are retained for one year. Messages older than one year may no longer be visible. If you cannot see messages from within the past year, please contact us. [Device Integration] 20. todo mate on Apple Watch is not synchronized with the app. Since the Apple Watch is physically separate from your main device, the initial connection may take some time. Additionally, only todo items for today's date are displayed on the Apple Watch. Please wait a little while, then add some todo items for today and check again. [Payments / Refunds] 21. I'd like to get the refund from my subscription. If you purchased your subscription through Google Play and it has been within 3 days of purchase, please provide us with your receipt number starting with GPA so we can check if a refund is possible. For subscriptions purchased via the Apple App Store, unfortunately, refunds cannot be processed by us, so we kindly ask that you contact Apple directly at https://reportaproblem.apple.com. [Notices / Updates] 22. The emoji sent with a reaction is different from the one I selected. This issue has been fixed, and a new version of the app has been submitted for review. The updated version with the fix should be available on the store by November 11 at the latest. If the problem continues even after updating the app on November 11, please let us know.